Uncubed

Technical Support - Tier 1 Support Agent (Entry Level)

Yotpo, Tel Aviv-Yafo

User generated content marketing


 

Yotpo is looking for a Tier 1 Support Agent to join our amazing team in order to support Yotpo’s growth effort.

 

This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work. It provides great learning and development opportunities.

 

If you’re a problem-solver at heart, self-starter and a team player with excellent English - We want to hear from you!

 

As a Tier 1 Support Agent, you will:

  • Provide an above-and-beyond service to Yotpo’s customers, assisting with all technical and product-related queries
  • Handle Yotpo users with technical solutions via our ticketing system
  • Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the higher level Support teams.
  • Become an expert in Yotpo’s service offering and a knowledge center to both customers and internal teams
  • Lead ad-hoc projects to improve level of service and increase productivity and efficiency of the team
  • Document and share your knowledge by creating internal articles as well as self-help guides for customers
  • Work with other departments and product teams, and liaise about our users’ needs.

 

Requirements:

  • Excellent written and verbal communication skills in English at a mother tongue level
  • Excellent problem solving and multi-tasking skills
  • Fast learner, highly motivated and detail-oriented
  • Customer oriented mentality
  • Ability to self-manage and take initiative
  • Experience in technical support (tier 1) — huge Advantage
  • Knowledge of web technologies such as HTML, CSS, REST API -  an Advantage
  • Basic database and SQL experience - an Advantage

 

CV's will be accepted in English only!

 

This is a full time position, located in Yotpo's HQ in Tel Aviv

About Yotpo

Yotpo is the smartest way for companies to get more ratings and reviews, boost traffic and increase sales. Keep reading to find out why a career at Yotpo could be right for you!

Want to learn more about Yotpo? Visit https://www.yotpo.com/