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Customer Success Manager (Remote)

Zendrive, Madrid, Spain

Making Roads Safe Using Data and Analytics


Imagine a world where every car with a smartphone is safer, where massive amounts of data and insights make cities safer and reduce insurance costs for everyone.   At Zendrive, our mission is to make roads safer through data and analytics. We’ve analyzed over 200+ billion miles of driving data and kept 70+ million drivers safe on the road. 

If you are passionate about shaping the future of mobility and auto insurance while having a meaningful impact on the world; if you believe that the mobile revolution alongside machine learning and big data can help transform lagging industries, then you’ll love what we do at Zendrive. 

Zendrive customers are insurers, automotive OEMs, consumer apps, and new economy businesses that seek to use data, analytics, and feedback to make roads safer and assess mobile risk. Zendrive's Customer Engagement team partners with the Sales/Business Development team to support customer acquisition and owns onboarding, renewals, and expansion. A Customer Success Manager will play an important role in leading our customers and partners to realize Zendrive's value and become vocal advocates. This role reports to the VP, Customer Engagement and will work closely with Sales, Product, and Engineering. 

This is a remote (work from home) position that can be based within Spain.

Responsibilities

  • Onboard new customers and partners, drive execution of product vision, capture key learning, resolve issues, and help customers reach their goals with Zendrive
  • Develop a trusted advisor relationship with customer stakeholders
  • Develop and maintain key technical solution knowledge, and guide the customer through relevant use cases, features, and functionalities for their business requirements
  • Define success plans to drive customer outcomes
  • Develop & execute customer risk mitigation plans as it relates to customer outcomes, renewals, or overall satisfaction
  • Maintain customer satisfaction, and retention for assigned customers
  • Project manage the customer onboarding process and develop initial launch plans
  • Monitor customer activity and data, and use best practices to increase usage and adoption
  • Partner with Sales/Business Development, Marketing, Product and Engineering teams to capture prospect and customer feedback to drive product and platform roadmap development
  • Support the definition, tracking, and achievement of key metrics 
  • Deliver Quarterly Business Reviews & Customer Surveys to engage, grow and learn from our customers

  • 5+ years of experience in consulting, account management or Customer Success 
  • Prior experience at a small B2B SaaS company required
  • Proven track record for making strategic customers successful and a deep understanding of account management processes for customers of all sizes; enterprise, midmarket, and SMB
  • Fluency speaking and writing in both Spanish and English 
  • Experience working with both business and technical teams
  • Superior critical thinking and creative problem-solving skills
  • Experience in ML/AI solutions
  • A passion for operational excellence and maniacal focus on customer success
  • Up to 20% travel may be required
  • Kibana or similar experience a plus
  • Bachelor’s degree in Computer Science, Engineering, or similar technical field strongly preferred

About Zendrive

Our transportation system is evolving. Car ownership in urban centers is peaking and consumers are increasingly choosing on-demand and shared ride services over driving themselves. At the same time, commercial and on-demand fleets are becoming increasingly reliant on mobile technology, and autonomous cars are making the move from science fiction to reality. As miles driven shift away from personal vehicles to commercial or shared fleets, a new framework is required for addressing safety. Zendrive is leading the evolution of safety in an era of transportation innovation and mobile ubiquity. We are dedicated to making roads safer through data and analytics. Through our product suite, we leverage mobile sensor data to provide actionable insights that improve safety for passengers and drivers worldwide. Launched in 2013 and based in San Francisco, Zendrive has analyzed billions of driving miles and trillions of data points.

Zendrive

Want to learn more about Zendrive? Visit Zendrive's website.