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Customer Success Manager

ZenProspect, San Francisco

Our Team is Your Team


Created to answer the seemingly simple idea that there must be a smarter way to sell, ZenProspect is the most effective way to help companies scale their growth. We help teams identify and acquire target prospects, A/B test drip campaigns, convert into qualified appointments and demos, and get predictive analytics with our simple, all-in-one platform. Our mission is to connect companies who have great products with businesses who need them.

ZenProspect runs on a lean team of mission-oriented individuals driven by big ideas. The incredibly high caliber team is genuinely interested in building a great product, and everyone can do so by following a motivating set of company values -- like humility, integrity, and continuous growth.

About the Role:
Strong customer relationships are everything to ZenProspect. It's incredibly important to us and as such, filling this position with someone who lives & breathes customer success and empathy is critical. As our customer base increases rapidly, we need a superstar to keep up with our growth!

We’re looking for a Customer Success Manager to work with our Sales & Customer Support teams to manage existing customer relationships, grow a pipeline of new opportunities with current customers, and maximize each client's potential for success. You need to be smart, analytical and have a passion for understanding people and helping them succeed in any way possible.  This is a career-track position with ample room for growth!

Responsibilities

  • Work with Account Executives to transition new customers from the sales pipeline into the Customer Success phase.
  • Welcome new clients, educate them on product features and guide them through their first interactions.
  • Prioritize and drive resolution on escalated customer issues.
  • Respond quickly and delightfully to clients through phone & email
  • Support sales for ad-hoc clients. Identify upsell or repeat business opportunities.
  • Onboard and train additional account users via demos, presentations, collateral, and webinars.
  • Proactively review key account metrics with clients and create goals for clients to hit AND help them reach those goals. Their goals are yours!
  • Educate existing accounts on new features & tools while identifying target accounts for upsells and new opportunities.
  • Solicit and package testimonials, case studies, and other customer-centric sales collateral from existing accounts.
  • Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels.

Requirements

  • 3+ years experience as an Account Manager, Customer Service Rep, or similar role, preferably with SaaS product(s).
  • Exceptional interpersonal skills; being able to be the customer's best friend and advocate. 
  • Ability to diagnose problems, think-quickly on your feet, problem-solve, and communicate eloquently.
  • Proven ability to manage accounts and relationships on an ongoing basis. 
  • Have worked with a software sales team and sold software products developed in an agile environment.
  • History of being a compassionate problem solver with excellent communication skills, attention to detail, and a strong passion for user experience and customer happiness!

Perks

  • Competitive salary, equity grants, healthcare (medical, dental, vision), 401(k)
  • Flexible time-off
  • Healthy catered lunches and a fully-stocked kitchen
  • Pre-tax commuter benefits and easy access to BART, CalTrain, and MUNI
  • Team happy hours and team building events
  • Dog friendly office

About ZenProspect

ZenProspect was made to answer the seemingly simple idea that there must be a smarter way to sell. The traditional way is overly complicated, unintelligent, and outdated. Salespeople find themselves caught in a complex web of tools that directly hurts the quality of their work and their ability to succeed.

ZenProspect

Want to learn more about ZenProspect? Visit ZenProspect's website.