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Support Associate

ZeroCater, Austin, TX

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Our Support Associates are the face of the company for vendors and clients. You’ll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. The fast-paced role is perfect if you’re hungry to learn and love to be challenged. You will have the opportunity to collaborate with various departments and develop professional work experience in a fast-growing startup.

WHAT YOU'LL DO:

  • Utilize phone, SMS, internal messaging, and a CRM platform to provide support for external stakeholders
  • Monitor and troubleshoot meal deliveries nationwide by understanding situations and finding creative solutions
  • Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder
  • Collaborate with a team to achieve performance metrics including, but not limited to, timeliness, accuracy and customer satisfaction
  • Support Client Success, Sales and Vendor teams to build relationships by responding to requests using empathy and de-escalation skills

WHO YOU ARE:

  • 1+ year proven performance in a customer-facing environment
  • Experience working in a collaborative team environment
  • Comfortable working with Salesforce or a similar CRM
  • Demonstrated real time problem-solving skills
  • Consistent record of achieving individual and team metrics
“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”
 
- Michael Pollan
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please contact us at [email protected]
 

About ZeroCater

ABOUT US Great Companies Feed Their People We believe that culture is the most important ingredient in a company’s recipe for success and that food is one of the most effective ways to achieve a high-performing culture. The simple act of sharing a meal fosters trust, improves communication and encourages collaboration among team members, leading to a happier and more productive workforce. Feeding your team should be simple so you can focus on what matters—your business. OUR STORY Make Food Simple for Companies As a former office manager, Arram Sabeti planned many office meals for groups big and small. At the same time, companies were focused on hiring and retaining top talent and were increasingly working to build a better office culture with food. The benefits of feeding teams were obvious to Arram, but dietary restrictions, food preferences, and logistics made planning the daily task a daunting one. As Arram’s network grew, he quickly learned that others in his position experienced the same challenges. Instead of managing multiple vendors, organizing delivery and cleanup, collecting feedback, and doing it all over every day—Arram thought, what if there were one company with a team of experts, established vendor relationships, and technology that made office food simple? And so ZeroCater was born. The Crane Throughout Asia, the crane is a symbol of happiness and good fortune. In Japan, the crane is said to be mystical and live for a thousand years. The legend goes, that anyone who folds a thousand origami cranes will be granted eternal good luck. For ZeroCater, the origami crane represents the art of feeding teams. At ZeroCater, we know the care and detail required to make feeding your team simple. We work tirelessly to perfect the process from start to finish so companies can enjoy the simple beauty and good fortune that comes from sharing office meals.

Want to learn more about ZeroCater? Visit ZeroCater's website.