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Senior Manager, UX Research

Zoox, Foster City, CA

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Zoox is developing the next generation of mobility - fully autonomous electric vehicles, designed from the ground up to move beyond our concept of cars, and provide an unprecedented experience for passengers and cities. A service to help shift society away from single-vehicle ownership, toward a shared, autonomous, electric transportation platform.

The Experience Team works across Zoox to define and champion the “Human Experience”. We embrace a human-centered design process that is collaborative, data driven, and iterative. 

We are growing a team of exceptional people to help invent and design unique solutions. We'll address new challenges around AI and define interaction paradigms to advance human experience through design.

If you live and breathe design, if you care about the impact of technology in our society, if you can't stop thinking about how to help improve people's lives, and you want to work on some of the most exciting design challenges of our times to inspire and enable a better future, get in touch!

As the Senior Manager of Research in the Experience team, you will represent the voice of the customer at Zoox. You will work across the org to define and drive our user research and testing efforts, to provide valuable and actionable insights. You will grow and lead a team of researchers,  champion a human-centered design culture, design delightful and impactful experiences that solve real needs, and help improve people’s lives.

Responsibilities

  • Lead and manage a team of researchers at Zoox
  • Identify relevant user insights that help us take decisions with confidence, reduce risks, and stay focused on what matters the most
  • Organize and conduct a range of research studies using a mix of qualitative and quantitative methods
  • Champion a Human-Centered design culture across the company
  • Align research goals and timelines with key internal decisions and deadlines in a rapidly growing company
  • Synthesize and communicate research insights to inform product decisions across different audiences and varying levels of the organization
  • Help define metrics, evaluate our solutions, and suggest improvements 
  • Minimize investment risks by testing solutions and validate assumptions early 
  • Gain a deep understanding of both our internal and external customers and help the organization understand their context, intent, and needs 
  • Lead initiatives to create tools that facilitate the research process, from an accessible archive of research studies and insights, to a database of participants

Qualifications

  • 10+ years of relevant user research experience in a commercial organization
  • 5+ years leading, coaching or managing individuals contributors
  • Experience working with digital and physical products
  • Experience organizing and conducting field studies
  • Passion for exploring emerging technologies, and making a positive impact on customers’ lives through your work

Bonus Qualifications

  • Experience with Market Research
  • Experience in Automotive
  • Background in Human-Computer Interaction
  • Experience working with AI
ABOUT ZOOX

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of artificial intelligence, robotics, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.


A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

About Zoox

About us Zoox is a Menlo Park, CA-based robotics company founded by Tim Kentley-Klay and Dr. Jesse Levinson to create autonomous mobility. Operating at the intersection of design, computer science, and electro-mechanical engineering, Zoox is a multidisciplinary team working to imagine and build an advanced mobility experience that will support the future needs of urban mobility for both people and the environment.

Zoox

Want to learn more about Zoox? Visit Zoox's website.