Senior Site Reliability Engineer

Zopa, London

Simple loans. Smart investments.

Our Story
Hello there. We’re Zopa.
We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers’ needs at their heart.
We’re regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK. But our work doesn’t stop there. 
After securing £220 million in our 2021 funding round led by SoftBank, we’ve entered the next stage in our journey. So far, we’ve lent out over £6 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us. In less than 2 years after becoming a bank, we hit £1 billion in customer deposits and we’re also a top 5 credit card issuer in the UK. And this is just the beginning.
We’re set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers.   
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa. For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles!

As a Zopa Reliability Engineer our ultimate aim is to help to remove inefficiencies in the way Zopa use (or don’t use) technology to drive value for the business. Automating consistently, helping to design and support the various technology infrastructure to help Zopa grow, while helping to grow the team from a personal and professional point of view. 
The Platforms Team is at the core of Zopa and has been created to improve the way we deliver our infrastructure and evolve the Reliability Engineering culture at Zopa. The team is responsible for evolving our infrastructure platforms to be drivable by our development tribes so that they can be more autonomous and agile, finding opportunity to replace BAU tickets with automation and APIs, designing properly reliable services whilst also supporting the security processes that are required in an FCA audited environment. We aim to curate the right selection of technologies, such as cloud providers, container platforms, monitoring, metrics and logging, open-source projects, to achieve the goals on our platform roadmap.  

A day in the life:

  • Working on our Terraform platform automation strategy
  • Work with our Tooling Team to improve our application release processes and pipelines
  • Ensure that the right level of monitoring and alerting is in place
  • Plan upgrades to our container platforms to the latest version of Kubernetes and utilising the latest features
  • Designing processes and tools that help our developers to take more control of their products and the infrastructure they need.  
  • Work closely with Engineering Managers and developers to ensure that the TOIL is kept to a reasonable level and that we seek opportunities to empower developers to do more 
  • Participate to the Platform on-call rota 

The ideal candidate will have:

  • Linux administration skills (FlatcarOS, Amazon Linux 2 or any Linux in general)
  • Ability to troubleshoot and tune the performance of computer systems
  • Service discovery experience (Consul, Linkerd, Istio, etc.)
  • Secrets management knowledge (AWS Secrets Manager, Vault etc.)
  • Experience managing CI/CD pipelines (Jenkins, Concourse, GitHub Actions etc.)
  • Automation and scripting experience (Bash, Python)
  • Good understanding of networking (OSI)
  • Monitoring experience (AWS Cloudwatch, Prometheus, Grafana etc.)
  • Very good understanding of AWS (EKS, EC2, IAM, KMS, CloudTrail, etc.)
  • Experience with Linux containers and orchestration (Docker, Kubernetes)
  • Strong Terraform skills(IaC)
  • Logging management experience (ELK stack, Splunk etc.)
  • Experience and interest with at least one programming language and the willingness to dabble in others (Bash, Python, Go)

It would be great if you also had:

  • Experience in building and maintaining Kafka clusters (mirroring Kafka across multiple datacentres)

Flexible working? Yes please!

Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.

Not only that – you'll also have the option of working from abroad for up to 90 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. 

*Subject to having the right to work in the country of choice

To thrive here, you’ll need to:
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.

About Zopa

About us Simple loans. Smart investments. We believe a loan should be there to help you, not hold you back. And an investment should be rewarding, but also ethical. We're shaping the future of finance by offering competitive rates, flexible and intuitive products and award-winning customer service. We exist to make money simple and fair for everyone – to enable people to do more with their money and take control of their finances.

Want to learn more about Zopa? Visit Zopa's website.