Customer Support Intern
Unifying order-to-cash for a dynamic subscription world
Job title: Customer Support Intern
Internship length: 6-12 months
Department: Customer Support
We’re Zuora. We’re changing the way people do business. And we’d like you to join us. We believe that to build a stellar product you need a stellar team. Zuora Beijing is building a world-class organization full of game changers, innovators, and leaders who want to be part of the next wave of successful tech companies. This is your chance to get in on the ground floor with a pre-IPO company that’s set on a trajectory for massive growth. Interest piqued? Zuora is seeking a Customer Support Intern for our Beijing office with great problem-solving skills and a curiosity for figuring out how things work. You must be interested in learning and testing software, getting inside the head of a typical user, and communicating complex ideas to customers in plain English.
Primary Job Responsibilities
Provide level 1 technical support for Zuora products via tickets.
Apply analytical skills and technical knowledge to solve product issues ranging from simple to complex.
Prioritize issues based on severity and customer impact.
Work closely with customer support specialists and technical teams to help solve customer issues.
BS/MS in Computer Science or a related discipline.
Good written English; must have passed CET-6.
Excellent analytical and problem-solving skills.
Must be a self-motivated learner; you will learn something new every day.
Knowledge of REST APIs or SOAP APIs.
Business knowledge, such as knowledge of finance or accounting.
Ability to read and write Japanese.
Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage.