Senior Engagment Manager
Zuora, New York
Unifying order-to-cash for a dynamic subscription world
Join the Subscription Revolution! Zuora is the hottest SaaS Company in the Silicon Valley. We were built to change the way people do business and fuel the Subscription Economy. In just 4 years, we have been on a high growth trajectory and one of the fastest growing SaaS companies in Silicon Valley, and recently raised $115M in funding from top tier investors, and defined the Subscription Economy. And oh yeah, we've built a killer product too. Here at Zuora we believe that in order to build a killer product you have to have a killer team. Zuora is chock-full of game changers, innovators, and leaders who want to be part of the next wave of successful tech companies. Sound like a place for you? This is your chance to get in on the ground floor with a pre-IPO company that is poised for continued success and set on a trajectory for massive growth. To be frank, now is a pretty exciting time to be here. Join the Subscription Generation today.
About Zuora, Inc. Zuora is the global leader in SRM (Subscription Relationship Management) solutions. Zuora delivers the subscription billing, commerce and finance capabilities that have become the industry standard to help companies transition to the Subscription Economy. Enterprises and emerging companies alike use Zuora's multi-tenant cloud solution to enable growth strategies, to streamline key processes and to provide visibility into the metrics that matter most in the Subscription Economy. To learn more visit www.zuora.com.
The Senior Engagement Manager (EM) for Zuora, and a critical member of the professional services team, your primary mission will be to oversee software implementations in our growth segment. You will work closely with C-Suite level resources at startup and fast-growth companies, managing the overall customer relationship, identify and execute necessary change orders, as well as be accountable for driving the successful delivery of growth customers onto the Zuora platform. You will be assigned 5-10 active projects at a time,and your demonstrated experience as a Project Leader or Manager, working at the enterprise level to deliver multiple moderate to complex solutions, will enable you to successfully drive the engagement team, and monitor project quality, risk and performance for all Zuora implementations. You will ensure that the project remains on time, within budget and meets the customer expectation. Because you already have experience integrating implementing Enterprise software systems and are proficient with SalesForce and Order to cash systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time.
Desired Skills and Experience, 6+ years of experience; with at-least 4+ years as a program/project manager in-depth knowledge and experience implementing Enterprise software applications such as ERP or CRM, High desire to apply your transferable enterprise consulting skills at Zuora, but the desire to move away from working with Fortune 500’s in your current job to working with fast growth startups building the innovations of tomorrow. Strong account management, client service and/or management consulting experience. Manage a number of engagements concurrently, potentially between 5-10 clients. Successful candidates must have strong communication and problem solving skills, customer focus, results orientation and executive presence. Comfort with ambiguity and C-level communication. Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics. In depth knowledge of scalable Enterprise web applications (CRM, CPQ, ERP, GL). Lead teams of architects, consultants, and developers. Able to effectively manage scope change within a project or program. Drives adoption through innovation, technology experience or awareness in either of the following: ERP, CRM, accounting systems, provisioning systems, billing and payment systems, Salesforce platform knowledge of Web Services, XML, SOAP, REST. Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 20% of the time. Experience with SaaS based implementation is a plus.
Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage.