IT Ops Support Engineer

App Annie - San Francisco

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Job Description

App Annie is the industry's most trusted mobile data and analytics platform. App Annie's mission to help customers create winning mobile experiences and achieve excellence. The company created the mobile app data market and is committed to delivering the industry’s most complete mobile performance offering. More than 1,100 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. The company is headquartered in San Francisco with 12 offices worldwide.

We are looking for a smart, motivated, and customer service centric individual to provide technical assistance for App Annie’s employee base. This person will help provide exceptional technical support to our corporate employee base located around the world. It’s an opportunity to play a critical role in helping scale App Annie with a focus on increasing and enabling productivity. 

This position involves a multitude of operational and project based tasks such as supporting SasS based applications, remote troubleshooting, provisioning/de-provisioning accounts, training on applications and security practices, automation, and documentation on tasks. You will help install, configure, upgrade and troubleshoot hardware and software issues. Daily duties can consist of prioritizing, routing, recommending, and resolving all incoming internal technology support incident and requests. 

To succeed in this role, you should have a CAN-DO attitude along with a natural problem solving ability. You must be forward thinking, solution and results oriented. You should always be striving to ensure great customer satisfaction and thinking of ways to make the user experience better for the business. 

Past work experience with SSO tools and applications such as Onelogin/ OKTA are essential with the ability to streamline our SSO environment and integrating apps within our infrastructure is a huge plus! G Suite Admin expertise alongside Zoom Room deployment experience will be also be a plus, as we launch our Zoom implementation project this quarter.  




What do we offer?

About App Annie

About us App Annie delivers the most trusted app market data and insights for your business to succeed in the global app economy. Over 900,000 registered members rely on App Annie to better understand the app market, their businesses and the opportunities around them. The company is headquartered in San Francisco with 450 employees across 15 global offices. App Annie has received $157 million in financing, including from investors such as Sequoia Capital, Institutional Venture Partners, IDG Capital Partners,, Greenspring Associates, and Greycroft Partners. Learn more at App Annie is an international team of super-talented people from different cultural backgrounds (Beijing, San Francisco, Vancouver and more). We offer lots of responsibility in your role, and room for you to grow with the company. And beyond personal growth, you’ll help make a great impact on App Annie’s success as a whole. With regular exposure to C-level executives, VPs, and Silicon Valley entrepreneurs you’ll have the opportunity to learn a ton from experts in their fields.