Using Analytics to a Build Great Customer Experience
Video Sections (total time: 7 minutes)
Using Analytics to a Build Great Customer Experience
Sarah McGrath, Customer Experience Director at Red Frog Events
In this class, Sarah McGrath, Red Frog's Customer Experience Director, explains why analytics have been integral to scaling the limited resources of a small team. She dives into the tools they use to show some of their most used techniques, and explains how they share customer experience insights company-wide.
7 min watch · Marketing
About Red Frog Events
The Chicago-based creators of Warrior Dash and Firefly Festival work really hard to bring the fun. They're also dedicated to giving back—committing $25 million to a partnership with St. Jude Children’s Research Hospital, and supporting a handful of other organizations globally. Want to join them? Check out open positions here.
